Blogging & coverage

Blog posts by and mentions of the Helpful team across the internet, on our own blogs and elsewhere.

A rogue Digital Jedi – Digital Action Plan thumbnail image

A rogue Digital Jedi – Digital Action Plan

Alasdair comes clean about why he had to go rogue, and stop assuming he knew everything about a very different audience

How should Government Ministers determine a media crisis? thumbnail image

How should Government Ministers determine a media crisis?

Tim blogs about what former ministers’ reflections tell us about crisis

How to avoid mistakes when scheduling social media posts thumbnail image

How to avoid mistakes when scheduling social media posts

Claire’s got some tips on avoid embarrassment when your clever social media post scheduling goes awry

2016, the rise of emojis thumbnail image

2016, the rise of emojis

Kate reviews the role emojis are playing in corporate comms

Happy Thanksgiving – Don’t burn your house down thumbnail image

Happy Thanksgiving – Don’t burn your house down

Claire shares a neat digital public safety campaign

It’s not a sprint, but it is a race thumbnail image

It’s not a sprint, but it is a race

Kate writes about sustaining your crisis comms response over time

Add a document icon to document links thumbnail image

Add a document icon to document links

Anthony shares a trick for adding a document icon to links automatically

What’s a crisis exercise really like? thumbnail image

What’s a crisis exercise really like?

A thorough social simulation should be demanding, but not impossible. And while we don’t say a lot about all the interesting projects we get involved with, that doesn’t mean we’re not having a lot of fun in the process.

Mastering the art of the possible thumbnail image

Mastering the art of the possible

Understanding how the web impacts your work isn’t always easy, particularly if most of your work happens offline. Working with people who are sat at desks, with computers and internet connections to hand, all day every day, is one thing. But helping those who are out doors, moving around and operating machinery is quite different.

On experts and amateurs thumbnail image

On experts and amateurs

Steph’s worried that celebrating digital ‘experts’ puts up an unhelpful barrier

Hello! thumbnail image

Hello!

Our new colleague Kate get shot at in her first week

TM as PM in AMA – why not? thumbnail image

TM as PM in AMA – why not?

Tim wonders if Theresa May should be the first modern leader to leave Twitter and look elsewhere online for engagement

Simple jQuery accordion thumbnail image

Simple jQuery accordion

Anthony’s rebuilding one of our products, and shares a simple accordion pattern he’s been working on

Digital skills for regulators thumbnail image

Digital skills for regulators

Just because your organisation isn’t a household name, doesn’t mean digital skills are any less important. Tim outlines some of the things we’ve been doing for regulators, so far.

Intranet resuscitation in the Cayman Islands thumbnail image

Intranet resuscitation in the Cayman Islands

Luke blogs about supporting a new, more efficient and flexible intranet for the Government of the Cayman Islands

With friends like these thumbnail image

With friends like these

Steph blogs on the Social Simulator site about how to handle unwanted celebrity endorsements

3 easy steps to speed up your site thumbnail image

3 easy steps to speed up your site

Phil’s been making his own site faster: here’s what he’s been tuning

Helping leaders find their voice online thumbnail image

Helping leaders find their voice online

Tim writes for CIPR on how those in leadership roles can be helped to communicate naturally online

Why you should always listen carefully on social media thumbnail image

Why you should always listen carefully on social media

Claire looks beyond automated notifications and mentions to explore what you can learn from following online conversations more closely

Create your own intranet stock photo library thumbnail image

Create your own intranet stock photo library

Luke shares a great tip from a client – build up an intranet stock photo library with a walk around the office

Running a great workshop thumbnail image

Running a great workshop

Tim reflects on the ingredients for really effective workshops

Reflections on #notwestminster 2016 thumbnail image

Reflections on #notwestminster 2016

Francis blogs about how digital can support local democracy

How vulnerable are your people online? thumbnail image

How vulnerable are your people online?

Steph shares a nasty trick we pull on participants in some of our crisis simulation exercises

Internal comms is digital thumbnail image

Internal comms is digital

Tim’s surprised how many many internal comms folk he meets who say they ‘don’t do digital’

Working with the statisticians thumbnail image

Working with the statisticians

Luke’s working on incorporating machine learning and personalisation to make our client intranets more effective

What good digital consultation looks like thumbnail image

What good digital consultation looks like

Steph highlights a great summary by the team at Department of Health of what they’ve learned about effective digital consultation

GovIntranet breakfast meeting thumbnail image

GovIntranet breakfast meeting

Luke shares the highlights of a breakfast session we held recently with our intranet clients to compare notes

Back in the world of intranet thumbnail image

Back in the world of intranet

Luke rounds up some neat examples of how our clients are using their WordPress intranets

Leaders: what don’t you know? thumbnail image

Leaders: what don’t you know?

We’ve spent a number of weeks coaching senior leadership teams who want to do more online. Tim explores the things that often get in the way of great leadership using digital more effectively

A better website brief thumbnail image

A better website brief

Steph shares a template for a website development brief, based on what kind of elements help us as a supplier to write a useful proposal

20 things I learned at #CommsCamp15 thumbnail image

20 things I learned at #CommsCamp15

Steph shares what he picked up at CommsCamp, an event we sponsored

Can you help us build digital capability? thumbnail image

Can you help us build digital capability?

Tim writes about the Head of Digital Capability role we’re hiring for at Helpful HQ

Four new realities of crisis comms in the age of video thumbnail image

Four new realities of crisis comms in the age of video

Steph explores how real-time video is posing new challenges to corporate communications in a crisis

The digital comms team: a warm, safe blanket thumbnail image

The digital comms team: a warm, safe blanket

Tim’s changed his mind about the role of Communications teams when it comes to digital skills

Five years down the road thumbnail image

Five years down the road

Steph reflects on five years since Helpful Technology started

What do the latest UK government ministers mean for digital engagement? thumbnail image

What do the latest UK government ministers mean for digital engagement?

Tim takes a look at the latest ministerial appointments to see where the latest opportunities might be for more digital engagement between government and citizens

WordPress On The Inside thumbnail image

WordPress On The Inside

Steph and Luke talked at the WordPress VIP Big Media and Enterprise Meetup in London about the cultural change behind WordPress-based intranets in government

Culturevist – Tim Lloyd thumbnail image

Culturevist – Tim Lloyd

Tim is interviewed on the Culturevist blog about technology, organisational culture and what he’d rather be doing

The intranet staff directory thumbnail image

The intranet staff directory

Finding colleagues can be tricky. Luke blogs about how to make the process easier and richer.

The complicated world of charity crisis communications thumbnail image

The complicated world of charity crisis communications

Steph writes about the issues for charities and other organisations trying to justify the counter-intuitive in social media

10 questions every Government comms leader should be asking themselves thumbnail image

10 questions every Government comms leader should be asking themselves

If Government communications leaders really want to embed digital in their teams, they need to challenge themselves. Tim poses ten questions to get leaders thinking about their role in digital.

Sponsoring ‘sorry’: how and when to use promoted social media in a crisis thumbnail image

Sponsoring ‘sorry’: how and when to use promoted social media in a crisis

Steph writes about the tricky question of when organisations should pay to promote their crisis messages in social media

10 questions every Government comms leader should be asking themselves thumbnail image

10 questions every Government comms leader should be asking themselves

Tim writes about the questions and challenges communications leaders in government should be asking of their teams in relation to digital

Cabinet Office minister Francis Maude to resign at next election thumbnail image

Cabinet Office minister Francis Maude to resign at next election

Steph and Tim are quoted in this ComputerWorld piece looking back at the legacy of Francis Maude at the Cabinet Office

Ready for Day 1 thumbnail image

Ready for Day 1

Steph tells the story of a change in ministers, and the jump-starting of digital engagement which it can prompt

GovIntranet 4.0 in beta thumbnail image

GovIntranet 4.0 in beta

Luke publishes an update on developments on our WordPress-based intranet platform, GovIntranet

Buying from real people thumbnail image

Buying from real people

Tim thinks that, as a consumer, it’s time for him to take a stand. In 2015 he’ll only be buying from companies whose staff are allowed to engage online. His blog post explains why.

Simpler, clearer, fairer thumbnail image

Simpler, clearer, fairer

Steph writes about fairness as a test for digital government services, in response to the Digital Government Review which we helped to put online

Working with the green and yellow dots | Clear message thumbnail image

Working with the green and yellow dots | Clear message

We’re helping teams to use digital tools and techniques by learning and making, with personalised plans. Tim explains why.

Unconscious digital thumbnail image

Unconscious digital

Some people will swear they don’t have any skills or experience to bring to digital communications. Tim reckons otherwise.

Helpful Technology is a London Living Wage employer thumbnail image

Helpful Technology is a London Living Wage employer

We’ve joined over 850 employers by gaining accreditation as a Living Wage employer

4 steps to a successful communication strategy for online crises thumbnail image

4 steps to a successful communication strategy for online crises

Steph and Chris are presenting at J. Boye’s Aarhus 2014 conference next week. The team at J. Boye caught up with Steph to share a few thoughts on what good and bad performance look like in terms of handling social media in a crisis

How should a digital press office work? thumbnail image

How should a digital press office work?

Tim’s changed his mind about digital press offices. Social media screens bolted to the wall won’t cut it. Press officers have to be ‘of the internet’, not simply publishing stuff to it.

Toilets, glass doors and organograms thumbnail image

Toilets, glass doors and organograms

For internal communication teams, is digital restricted to forums and intranets? No way, says Tim

Social media personas thumbnail image

Social media personas

Tim has been helping clients to overcome their worries about getting involved with online conversations – and having a bit of fun along the way

The great offices of State thumbnail image

The great offices of State

Steph highlights a nice digital launch around the Government’s Estates Strategy

Parliament Week website: user experience design in action thumbnail image

Parliament Week website: user experience design in action

Luke blogs about his and the team’s work on the new website for Parliament Week, informed by user research

Social Media changes everything about Public Affairs thumbnail image

Social Media changes everything about Public Affairs

Tim spoke at a Social Media Week London event organised by Keene PR on how social media is changing public affairs from the government perspective

Shutting the stable door: handling data security breaches in social media thumbnail image

Shutting the stable door: handling data security breaches in social media

Steph blogs at The Social Simulator, our social media crisis training and simulation service, about strategies for handling the reputational side of a data breach in social media

Trust in the workplace thumbnail image

Trust in the workplace

Tim writes about the trust that organisations have to put in their staff, if audiences are to be properly looked after online

The digital comms planner thumbnail image

The digital comms planner

Steph shares a planning tool he an Al have been working on to help communicators plan integrated digital activity

Small umbrellas thumbnail image

Small umbrellas

Steph blogs about policymakers using social media to find the unrepresented voices, and challenge the reliance on stakeholder and representative groups

Cake or death? thumbnail image

Cake or death?

Tim writes about the great work social media editors are doing online – often in very difficult circumstances

CommsCamp14 thumbnail image

CommsCamp14

Al blogs about what was discussed at CommsCamp in Birmingham earlier this week

A framework for digital skills: The Digital Action Plan thumbnail image

A framework for digital skills: The Digital Action Plan

Al shares a work-in-progress framework for thinking about digital communications skills

Content Migration Guide thumbnail image

Content Migration Guide

Luke shares a simple tool and process for managing the migration of content to a new website

comms2point0 – 6 youtube film styles that work in the public sector  thumbnail image

comms2point0 – 6 youtube film styles that work in the public sector 

Steph shares six ways to use YouTube for public sector communications on the community best practice site, comms2point0

Third Sector: Big Lottery Fund launches ‘online conversation’ about its new framework thumbnail image

Third Sector: Big Lottery Fund launches ‘online conversation’ about its new framework

Third Sector covers our innovative ‘conversation’ site work for Big Lottery Fund, a partnership with Delib

What holds people back? thumbnail image

What holds people back?

Steph blogs about how attitude and critical mass are what counts in building an organisation’s digital skills

Digital engagement and crisis communications thumbnail image

Digital engagement and crisis communications

Steph’s been addressing a group of public servants in Melbourne, Australia on lessons from the UK on digital engagement and crisis handling in a social media world.

Our intranet theme gets a staff directory thumbnail image

Our intranet theme gets a staff directory

Luke reveals some of the new staff directory templates and features in our WordPress intranet theme.

Track documents as pageviews in Google Analytics thumbnail image

Track documents as pageviews in Google Analytics

Luke gets down to the nitty-gritty of tracking document downloads as part of your content trail in Google Analytics.

Sensing Spaces: Architecture Re-imagined at the Royal Academy thumbnail image

Sensing Spaces: Architecture Re-imagined at the Royal Academy

Our work doesn’t normally make it into Harper’s Bazaar, but then we’re not usually creating iPad web applications for exhibitions quite as cool as the Royal Academy’s ‘Sensing Spaces’ installation. The reviews are coming in, and audiences seem to be loving the exhibition.

Tags VS Keywords thumbnail image

Tags VS Keywords

Luke blogs about how publishers use tags and keywords on the web and intranet.

In 2014, let’s get digital skills out of the classroom thumbnail image

In 2014, let’s get digital skills out of the classroom

Steph blogs about helping people develop new digital skills through practice and support, beyond traditional classroom courses – and introduces a project we’re working on to create a ‘digital gym’

How TfL is communicating 24 hour Tube changes internally thumbnail image

How TfL is communicating 24 hour Tube changes internally

Over on All Things IC, Rachel Miller reviews a site our client Transport for London have launched as part of the Fit For the Future Stations strategy

GovIntranet beta release 3 thumbnail image

GovIntranet beta release 3

Luke blogs about the new release of GovIntranet, our lightweight WordPress theme for intranets

Whither digital communication? thumbnail image

Whither digital communication?

Steph blogs about the Government Digital Communications Capability Review