Blog posts by and mentions of the Helpful team across the internet, on our own blogs and elsewhere.
Alasdair comes clean about why he had to go rogue, and stop assuming he knew everything about a very different audience
Tim blogs about what former ministers’ reflections tell us about crisis
Claire’s got some tips on avoid embarrassment when your clever social media post scheduling goes awry
Kate reviews the role emojis are playing in corporate comms
Claire shares a neat digital public safety campaign
Kate writes about sustaining your crisis comms response over time
Anthony shares a trick for adding a document icon to links automatically
A thorough social simulation should be demanding, but not impossible. And while we don’t say a lot about all the interesting projects we get involved with, that doesn’t mean we’re not having a lot of fun in the process.
Understanding how the web impacts your work isn’t always easy, particularly if most of your work happens offline. Working with people who are sat at desks, with computers and internet connections to hand, all day every day, is one thing. But helping those who are out doors, moving around and operating machinery is quite different.
Steph’s worried that celebrating digital ‘experts’ puts up an unhelpful barrier
Our new colleague Kate get shot at in her first week
Tim wonders if Theresa May should be the first modern leader to leave Twitter and look elsewhere online for engagement
Anthony’s rebuilding one of our products, and shares a simple accordion pattern he’s been working on
Just because your organisation isn’t a household name, doesn’t mean digital skills are any less important. Tim outlines some of the things we’ve been doing for regulators, so far.
Luke blogs about supporting a new, more efficient and flexible intranet for the Government of the Cayman Islands
Steph blogs on the Social Simulator site about how to handle unwanted celebrity endorsements
Phil’s been making his own site faster: here’s what he’s been tuning
Tim writes for CIPR on how those in leadership roles can be helped to communicate naturally online
Claire looks beyond automated notifications and mentions to explore what you can learn from following online conversations more closely
Luke shares a great tip from a client – build up an intranet stock photo library with a walk around the office
Tim reflects on the ingredients for really effective workshops
Francis blogs about how digital can support local democracy
Steph shares a nasty trick we pull on participants in some of our crisis simulation exercises
Tim’s surprised how many many internal comms folk he meets who say they ‘don’t do digital’
Luke’s working on incorporating machine learning and personalisation to make our client intranets more effective
Steph highlights a great summary by the team at Department of Health of what they’ve learned about effective digital consultation
Luke shares the highlights of a breakfast session we held recently with our intranet clients to compare notes
Luke rounds up some neat examples of how our clients are using their WordPress intranets
We’ve spent a number of weeks coaching senior leadership teams who want to do more online. Tim explores the things that often get in the way of great leadership using digital more effectively
Steph shares a template for a website development brief, based on what kind of elements help us as a supplier to write a useful proposal
Steph shares what he picked up at CommsCamp, an event we sponsored
Tim writes about the Head of Digital Capability role we’re hiring for at Helpful HQ
Steph explores how real-time video is posing new challenges to corporate communications in a crisis
Tim’s changed his mind about the role of Communications teams when it comes to digital skills
Steph reflects on five years since Helpful Technology started
Tim takes a look at the latest ministerial appointments to see where the latest opportunities might be for more digital engagement between government and citizens
Steph and Luke talked at the WordPress VIP Big Media and Enterprise Meetup in London about the cultural change behind WordPress-based intranets in government
Tim is interviewed on the Culturevist blog about technology, organisational culture and what he’d rather be doing
Finding colleagues can be tricky. Luke blogs about how to make the process easier and richer.
Steph writes about the issues for charities and other organisations trying to justify the counter-intuitive in social media
If Government communications leaders really want to embed digital in their teams, they need to challenge themselves. Tim poses ten questions to get leaders thinking about their role in digital.
Steph writes about the tricky question of when organisations should pay to promote their crisis messages in social media
Tim writes about the questions and challenges communications leaders in government should be asking of their teams in relation to digital
Steph and Tim are quoted in this ComputerWorld piece looking back at the legacy of Francis Maude at the Cabinet Office
Steph tells the story of a change in ministers, and the jump-starting of digital engagement which it can prompt
Luke publishes an update on developments on our WordPress-based intranet platform, GovIntranet
Tim thinks that, as a consumer, it’s time for him to take a stand. In 2015 he’ll only be buying from companies whose staff are allowed to engage online. His blog post explains why.
Steph writes about fairness as a test for digital government services, in response to the Digital Government Review which we helped to put online
We’re helping teams to use digital tools and techniques by learning and making, with personalised plans. Tim explains why.
Some people will swear they don’t have any skills or experience to bring to digital communications. Tim reckons otherwise.
We’ve joined over 850 employers by gaining accreditation as a Living Wage employer
Steph and Chris are presenting at J. Boye’s Aarhus 2014 conference next week. The team at J. Boye caught up with Steph to share a few thoughts on what good and bad performance look like in terms of handling social media in a crisis
Tim’s changed his mind about digital press offices. Social media screens bolted to the wall won’t cut it. Press officers have to be ‘of the internet’, not simply publishing stuff to it.
For internal communication teams, is digital restricted to forums and intranets? No way, says Tim
Tim has been helping clients to overcome their worries about getting involved with online conversations – and having a bit of fun along the way
Steph highlights a nice digital launch around the Government’s Estates Strategy
Luke blogs about his and the team’s work on the new website for Parliament Week, informed by user research
Tim spoke at a Social Media Week London event organised by Keene PR on how social media is changing public affairs from the government perspective
Steph blogs at The Social Simulator, our social media crisis training and simulation service, about strategies for handling the reputational side of a data breach in social media
Tim writes about the trust that organisations have to put in their staff, if audiences are to be properly looked after online
Steph shares a planning tool he an Al have been working on to help communicators plan integrated digital activity
Steph blogs about policymakers using social media to find the unrepresented voices, and challenge the reliance on stakeholder and representative groups
Tim writes about the great work social media editors are doing online – often in very difficult circumstances
Al blogs about what was discussed at CommsCamp in Birmingham earlier this week
Al shares a work-in-progress framework for thinking about digital communications skills
Luke shares a simple tool and process for managing the migration of content to a new website
Steph shares six ways to use YouTube for public sector communications on the community best practice site, comms2point0
Third Sector covers our innovative ‘conversation’ site work for Big Lottery Fund, a partnership with Delib
Steph blogs about how attitude and critical mass are what counts in building an organisation’s digital skills
Steph’s been addressing a group of public servants in Melbourne, Australia on lessons from the UK on digital engagement and crisis handling in a social media world.
Luke reveals some of the new staff directory templates and features in our WordPress intranet theme.
Luke gets down to the nitty-gritty of tracking document downloads as part of your content trail in Google Analytics.
Our work doesn’t normally make it into Harper’s Bazaar, but then we’re not usually creating iPad web applications for exhibitions quite as cool as the Royal Academy’s ‘Sensing Spaces’ installation. The reviews are coming in, and audiences seem to be loving the exhibition.
Luke blogs about how publishers use tags and keywords on the web and intranet.
Steph blogs about helping people develop new digital skills through practice and support, beyond traditional classroom courses – and introduces a project we’re working on to create a ‘digital gym’
Over on All Things IC, Rachel Miller reviews a site our client Transport for London have launched as part of the Fit For the Future Stations strategy
Luke blogs about the new release of GovIntranet, our lightweight WordPress theme for intranets
Steph blogs about the Government Digital Communications Capability Review