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I’m reading (and may or may not agree with)- Inside Mastercard’s Social Command Center | Digiday
- Reputation Management: When Your Business Is Disparaged Online - Forbes
- Naked Wordpress | The solution for designers who don't know Wordpress
- Hacking around with Little Printer, BERG Cloud and the Push API | BERG Cloud
- create my email signature - tasks and guides
- Will the Lord Young report help micro businesses to grow? - FreeAgent
- Teens aren’t abandoning “social.” They’re just using the word correctly. — Understandings & Epiphanies — Medium
- Systems and symptoms | Public Strategist
- 10 Ways To Design The PR Agency Of The Future
- Google+ Comments for WordPress: A Commenting Revolution or Nothing Special?
- Commented elsewhere
strategy
Time for revolution rather than evolution?
At heart, I’m an evolutionary, softly-softly kind of digital person, so I instinctively disapproved of chunks of Martha’s report. But even I can appreciate that, amid the destruction GOV.UK has wrought amongst the websites of Whitehall, there are some breathtaking … Continue reading
The 5-point ROI calculator
If you’re anything like me, you’ll have been paying lip service to the concept of ROI for years. I’m generally sceptical of the validity of most ROI calculations, but don’t have a credible argument for why we shouldn’t attempt … Continue reading
Beating the bounds: a starter for ten
I really enjoyed a recent post by Tim Lloyd, head of digital at BIS, applying the principles of the ancient custom of ‘beating the bounds‘ to the process of managing a government department’s digital estate: Like those dignitaries beating the … Continue reading
Coming up with maturity model for digital in the public sector
Hands up who says they work in ‘new media’? Me neither. While we’re not quite in a digital by default world, this stuff has been around for a decade and a half. Even in the public sector. One topic I’d … Continue reading
The year of living helpfully
It’s been 18 months since I last walked the mean streets of Westminster as a civil servant. There are things I miss about the old lifestyle: having the scope to run with projects on the ‘inside’, being in the loop on … Continue reading
How to kill off a brief
It’s one thing to run a pitch, compare proposals, pick one, and turn down the others. It’s sometimes hard on the losers, but people know where they stand: they tried, they didn’t get it. But sometimes it’s not as clear … Continue reading
Towards a Global Experience Language for the Single Domain
As someone on the fringes of the Single Domain project (AKA Alphagov), conversations in recent months have often turned to the ‘global experience language’ in development, as in: “well, X will need to fit with the GEL…” The GEL is … Continue reading
The Emperor’s new clothes (and why it’s now OK to point)
Maybe Friday afternoons make people bolder. But I think there’s a longer-term shift happening. Last Friday, the ever-interesting insider @pubstrat published an interesting piece gently critiquing the new e-petitions service, arguing — rightly, I think — that requiring petitioners to … Continue reading
Humanising public sector organisations
I don’t get out as much as I used to. Well, I do, but I don’t do quite as much speaking about digital engagement and how the public sector can use the social web as I used to. So it … Continue reading
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Tagged #emtech11, digital engagement, scotland, social media, social services, speaking, strategy, talk, training
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What do you want from me? 7 alternatives to ‘Leave a comment’
Think back to you last digital engagement project outside Facebook. What did you ask people for? Chances are, you asked for a ‘comment’. Maybe a ‘reply’. ‘Feedback’, perhaps. A handful of you might have requested a ‘submission’. That’s not necessarily … Continue reading →