social media

Dealing with social media mishaps

When you tweet something about work that you shouldn’t have, or from the wrong account and it gets picked up, you want the ground to swallow you up. It’s awful, and the chronicles of social media crises are full of … Continue reading

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Infographic: Should I Post This Update?

The Teacampers were on good form (and vast numbers) yesterday, to discuss the vexed question of social media guidance for civil servants which the GDS Digital Engagement team are currently drafting. It’s to their great credit that Emer, Lou, Jane … Continue reading

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How would you deal with a social media crisis?

We’ve heard the story of the Motrin Moms. Nestle on Facebook. Or YouTube-if-you-want-to. But how can Press Officers and marketers get to practice using social media and getting the tone right so that they can avoid disasters and deal with … Continue reading

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Come and Meet The Communities

Back in July, I mentioned an event I was planning to organise to help bring big online communities together with government and the marketing agencies who work for it, to help stimulate creative thinking about new ways to work together. … Continue reading

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Reloading commentable documents: introducing Read+Comment

At TeaCamp today, I’m taking the Campers through one of my new projects, Read+Comment, designed to offer hassle-free publishing of commentable documents online. Introducing Read+Comment View more presentations from Steph Gray. It’s based on some work I’ve done recently for … Continue reading

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Don’t be down with the kids

I started my career in market research, where soliciting the views of under 16s is frowned upon without rather a lot of faffing around getting hold of parental consent. Online, surveys tend to ask if you’re older than 16, and … Continue reading

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How to work with online communities

Of all the projects I worked on at DIUS/BIS, the one I am still most proud of is still going strong, if quietly, today: the Mature Students partnership with The Student Room and Directgov. When I wrote about it in … Continue reading

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More for less: three cheap ideas to do now

I’ve been chatting to quite a range of folk grappling with the issue of what to do – on a shoestring – in the digital space with their Department in this brave and uncertain new world. It’s fair to say … Continue reading

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Ada Lovelace Day: A new kind of civil servant

It’s Ada Lovelace Day, an international day of blogging to draw attention to the achievements of women in technology and science, and I’ve taken the pledge to write about a female heroine of science or technology. My everyday heroine is … Continue reading

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