Steph is a digital strategist and practitioner, helping clients to use low-cost digital tools and techniques including social media to engage their audiences, work more collaboratively and save money. He writes strategies, manages projects, builds websites and delivers training.
He also runs social media crisis simulations for a wide range of organisations, helping them prepare for hostile or emergency situations in social media using an interactive platform, The Social Simulator.
Before going freelance, he ran the big digital team of a UK government department, covering corporate website management, digital engagement/social media and intranet. The team earned a reputation across and beyond Government for practical innovation in support of the Department’s work, including pioneering approaches to online consultation, work with online communities and social media monitoring.
He still does around 60% of his work with the public sector, including the Foreign & Commonwealth Office, Cabinet Office, BIS, Department of Health, DCMS, Home Office, Government Communications Network, Leicestershire County Council and the Local Government Association.
Since leaving government, Steph has also hosted a number of events aimed at digital practitioners, including Meet The Communities, an online communities event and MailCamp, a seminar on email marketing. He is treasurer and a former organiser of UKGovCamp, which brings together over 200 people interested in the public sector’s use of digital. In March 2012, he launched the Digital Engagement Guide, a collection of ideas and practical help to use digital and social media in the public sector.
Previously, Steph worked agency-side for Soho-based digital agency Reading Room as a senior project manager; and at the Central Office of Information in strategic marketing consultancy and market research commissioning. He began his career at Ipsos-MORI as a researcher specialising in e-government, online and usability research.